Customer Support Specialist

Job Context

We are looking for a Customer Support Specialist to assist our customers by addressing inquiries, resolving issues, and providing product information.
Job Responsibility

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Troubleshoot customer issues and provide step-by-step solutions.
Document customer interactions and escalate complex issues to higher-level support.
Assist customers with product installation, usage, and maintenance.
Collaborate with other departments to resolve technical issues.
Follow up with customers to ensure their issues are fully resolved.
Maintain a high level of product knowledge to provide accurate information to customers.
Handle customer complaints and provide appropriate solutions.
Participate in ongoing training to improve service delivery.
Monitor customer feedback and report insights to management for product improvements.
Educational Requirement

High school diploma or equivalent required; Bachelor’s degree preferred.
Experience Requirement

1+ years of experience in customer service or technical support roles.
Additional Requirement

Excellent communication and problem-solving skills.
Familiarity with CRM systems and customer service software.
Others Benefits

Competitive salary, health insurance, and remote work options.

Dead Line Expired

Jobs Information