Customer Service Representative

Job Context

We are looking for a Customer Service Representative to manage customer queries and complaints, ensuring that every interaction enhances the customer experience.
Job Responsibility

Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Identify and resolve customer issues efficiently, providing appropriate solutions.
Maintain detailed records of customer interactions and follow up on outstanding issues.
Provide accurate information regarding products, services, and company policies.
Handle customer complaints, escalating them to supervisors when necessary.
Meet performance goals related to response time, issue resolution, and customer satisfaction.
Work closely with other departments to ensure a smooth and positive customer experience.
Continuously improve service quality by identifying areas for improvement and providing feedback.
Maintain a thorough understanding of the company’s products and services.
Assist in the development of training materials and FAQs to improve customer support.
Educational Requirement

High school diploma or equivalent.
Experience Requirement

1+ year of experience in a customer service or call center role.
Additional Requirement

Excellent communication and problem-solving skills.
Proficiency in CRM software and support ticketing systems.
Others Benefits

Competitive hourly wage, health benefits, and paid time off.

Dead Line Expired

Jobs Information